FAQ
Your questions, answered.
Shopping online should feel easy and risk-free. We've answered the questions we get asked most often below so you can feel confident before placing your order.
And if you're still unsure about something, we're always happy to help. Just email us at support@rxperformance.com.au.
Orders & Shopping
Why should I choose RX Performance?
RX Performance is a Swedish-born functional training brand, designed by athletes and tested in real training environments.
We care about creating activewear that looks good, feels comfortable and performs when you actually train in it.
Whether you're competing, training towards your next goal or simply love moving your body, our pieces are designed to help you feel comfortable, confident and ready to perform.
Is RX Performance a legitimate Australian business?
Yes! RX Performance Australia is the Australian and New Zealand operation of RX Performance.
We're a small, independent team based in Australia and are personally involved in everything from getting your orders out to helping customers find the right size.
If you ever have a question, you can speak directly with our team at support@rxperformance.com.au.
Can I contact you before I order?
Absolutely.
If you're unsure about sizing, fit, colour, which style to choose or anything else, send us an email at support@rxperformance.com.au.
We'd much rather help you find the right product than have you order something you're unsure about.
What if I order the wrong size?
Don't worry - that's exactly why we offer exchanges on eligible items.
If your size isn't right, contact us within our return period and we'll help you arrange an exchange, provided the item meets our return conditions.
We recommend checking our Size Guide and the fit information on each product page before ordering.
What if I don't like the item when I receive it?
We understand that buying activewear online isn't quite the same as trying it on in person.
Eligible full-price items can be returned within 30 days of delivery, provided they are unworn, unwashed and in their original condition with tags attached.
This means you can shop with confidence knowing you have options if something isn't quite right.
Payment
What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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PayPal
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Afterpay
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Shop Pay
Choose the payment method that works best for you at checkout.
Can I use Afterpay?
Yes! Afterpay is available at checkout, allowing you to split your purchase into instalments, subject to Afterpay's terms.
Is checkout secure?
Yes. Your payment is processed through secure payment providers, and we don't have access to your full payment details.
You can shop and check out securely through our website.
Shipping
How much does shipping cost?
We keep shipping simple.
Australia
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Standard shipping: $9.99 AUD
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Express shipping: $14.99 AUD
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Free standard shipping over $150 AUD
New Zealand
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Standard shipping: $9.99 AUD
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Express shipping: $24.99 AUD
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Free standard shipping over $150 AUD
Your available shipping options and costs will always be shown at checkout before you pay.
Do you offer free shipping?
Yes!
Orders over $150 AUD receive free standard shipping to both Australia and New Zealand.
How long will my order take?
Australian orders are shipped via Australia Post.
Standard delivery is generally around 3–5 business days, although delivery times can vary depending on where you're located and Australia Post's network.
New Zealand delivery times vary depending on your location and the shipping service selected.
Express shipping is available if you'd like a faster option.
Please remember that delivery timeframes are estimates, as once your parcel leaves us, delivery is handled by the carrier.
When will my order be shipped?
We aim to get your order packed and dispatched as quickly as possible.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.
Can I track my order?
Absolutely.
Once your order has been dispatched, we'll email you a tracking number so you can follow your parcel's journey.
What if my parcel is delayed?
Occasionally, parcels can take longer than expected due to carrier delays, public holidays, weather or other circumstances outside our control.
If your parcel appears to be significantly delayed, contact us and we'll help you investigate it with the carrier.
Do you ship to New Zealand?
Yes! 🇳🇿
We ship directly to New Zealand with both standard and express shipping options available at checkout.
Will I have to pay additional fees when ordering to New Zealand?
Depending on the order value and applicable New Zealand regulations, your order may be subject to GST, duties, taxes or customs charges.
Any applicable import charges are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We want you to feel confident ordering from us.
Eligible full-price items can be returned within 30 days of delivery as long as they are:
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Unworn
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Unwashed
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In original condition
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Returned with original tags attached
Can I exchange my item?
Yes!
If you've ordered the wrong size or would prefer another colour, eligible items can be exchanged.
Just contact us at support@rxperformance.com.au and we'll help you with the process.
What does it cost to return an item?
Australia: Return shipping costs may apply depending on the type of return.
New Zealand: Customers are responsible for the cost of returning an item when requesting a refund.
For exchanges, NZ customers can use the cheapest available shipping option and we'll reimburse the shipping cost.
How quickly will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5–7 business days.
The refund will be returned to your original payment method. Your bank or payment provider may then require additional processing time.
What if my item arrives faulty?
Please contact us as soon as possible at support@rxperformance.com.au with your order number and photos of the issue.
We'll assess the problem and work with you to find the best solution.
What if I receive the wrong item?
We're sorry!
Contact us at support@rxperformance.com.au with your order number and a photo of the item you received, and we'll help resolve the issue.
Are sale items returnable?
Sale items are generally final sale, unless the item is faulty.
Any special return conditions will always be clearly stated as part of the promotion.
Sizing & Fit
How do I know which size to order?
We recommend checking our Size Guide as well as the fit information on the individual product page.
Different styles can have different levels of stretch, compression and support, so the product-specific information is the best place to start.
What if I'm between sizes?
If you're between sizes and aren't sure which one to choose, we're happy to help.
Email us at support@rxperformance.com.au and tell us which product you're looking at. We'll help you choose the size that should work best for the fit you're after.
Are your products true to size?
Our products are generally designed to be true to size.
However, because each style is designed differently, we recommend checking the individual product page for specific fit and compression information rather than automatically sizing up or down.
Are your leggings squat proof?
Our leggings are designed for training and are tested with movement in mind.
However, factors such as colour, lighting, fabric stretch and individual fit can affect opacity.
Specific product pages will include any relevant information about the fabric and fit.
I don't know which leggings are right for me. Can you help?
Absolutely. If you're choosing between different styles, you can always use our tights guide or contact us and we'll be happy to help you find the right option.
Product Quality & Care
What are RX Performance products designed for?
Our activewear is designed with functional training and movement in mind.
Our goal is to create pieces that you can actually train in - from lifting and gymnastics to running, conditioning and everyday movement.
How should I care for my RX Performance activewear?
To keep your pieces looking and performing their best:
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Machine wash cold
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Use a gentle cycle
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Wash with similar colours
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Avoid fabric softener
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Do not bleach
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Do not tumble dry
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Air dry
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Do not iron
Taking care of your activewear properly will help maintain the fabric, shape and performance for longer.
Can I put my activewear in the dryer?
We recommend avoiding the tumble dryer.
Air drying is the best option for helping maintain the fabric and elasticity of your activewear.
Orders & Checkout
Can I change or cancel my order?
We process orders as quickly as possible, so we're not always able to change or cancel an order once it has been placed.
If you need to make a change, email us as soon as possible at support@rxperformance.com.au and we'll do our best to help before your order is dispatched.
Click & Collect
Do you offer Click & Collect?
Yes!
We offer local pickup in Noosa through CrossFit 4566.
Simply select CrossFit 4566 as your pickup location at checkout.
When can I collect my order?
We'll send you a notification once your order is ready for collection.
Please wait for this notification before heading to the pickup location.
RX Performance
Where is RX Performance from?
RX Performance was originally founded in Sweden and has grown into an international functional training brand.
RX Performance Australia brings the brand to the Australian and New Zealand community.
Who wears RX Performance?
Our community includes athletes competing at the highest level as well as people who simply love training and moving their bodies.
RX Performance isn't just for elite athletes.
You don't need to be "RX" to wear RX.
How can I stay up to date with new releases?
Follow us on Instagram @rxperformance.au and join our email list to hear about new collections, colours, restocks and special offers.
Still have a question?
We're here to help.
If there's something you can't find in our FAQ, send us an email at:
We aim to respond within 24 hours, Monday to Friday, excluding public holidays.
Not sure about your size or which product to choose? We'd rather help you get it right than have you guess. 🤍
