Refund policy

Refund & Return Policy

We want you to feel confident when shopping with RX Performance Australia. If something isn't quite right with your order, we're here to help.

1. Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with all original tags attached

  • In its original packaging where applicable

You will also need your order number or other proof of purchase.

Prefer store credit?

Choose an RX Performance Australia store gift card instead of a refund and we'll waive the $9.99 AUD return fee.

That means you can return your eligible item and receive the full value of your purchase back as store credit, with no return fee deducted.

2. How to Start a Return

Please contact us at support@rxperformance.com.au with your order number and let us know whether you would like a refund or an exchange.

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

Once your return request has been approved, we'll provide you with the relevant return instructions.

3. Return Shipping

Australia

For Australian customers requesting a refund, a $9.99 AUD return fee will apply.

Alternatively, choose an RX Performance Australia store gift card and we'll waive the $9.99 AUD return fee.

New Zealand

For New Zealand customers requesting a refund, the customer is responsible for the cost of returning the item to us.

For exchanges, please use the cheapest available shipping option. RX Performance Australia will reimburse the shipping cost for the exchange.

4. Exchanges

We offer exchanges on eligible items for:

  • A different size

  • A different colour

  • Another eligible product

Items must meet our return conditions and be unworn, unwashed and in their original condition with tags attached.

Australian exchanges

Exchanges are free for Australian customers.

New Zealand exchanges

NZ customers are responsible for initially returning the item. Please use the cheapest available shipping option and we will reimburse the shipping cost.

If the requested replacement item is unavailable, we'll work with you to find the best alternative solution.

5. Sale Items & Promotional Purchases

Sale items are generally final sale and are not eligible for return or exchange unless the item is faulty.

Some promotions may have specific return or exchange conditions. If different conditions apply, these will be clearly stated as part of the relevant promotion.

6. Faulty, Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item is faulty, damaged or you have received the wrong item, please contact us as soon as possible at support@rxperformance.com.au.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and the issue where applicable

We'll assess the issue and work with you to resolve it as quickly as possible.

Faulty or incorrect items are handled separately from our change-of-mind return policy and your rights under Australian Consumer Law.

7. Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that your bank, credit card provider or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing time, please contact us at support@rxperformance.com.au.

Store Gift Card Refund

For eligible Australian returns, you can choose to receive your refund as an RX Performance Australia store gift card.

When you choose store credit, we waive the $9.99 AUD return fee — so you receive the full value of your eligible purchase back as store credit.

8. Australian Consumer Law

This return policy does not affect your rights under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund where a product has a major problem or does not meet the consumer guarantees provided under Australian law.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under applicable consumer protection laws.

9. Contact Us

If you have any questions about a return, exchange or refund, we're here to help.

Email: support@rxperformance.com.au

Please include your order number whenever possible so we can assist you as quickly as possible.

We aim to respond within 24 hours, Monday to Friday, excluding public holidays.